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Velune (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, store, and protect your data when you visit our website or purchase our products.

 

1. Information We Collect

When you interact with our website, we may collect personal details such as your name, email address, phone number, billing/shipping address, and payment information. We may also collect non-identifiable data such as browser type, device, and website usage through cookies or analytics tools.

 

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Communicate with you about your order, account, or inquiries

• Provide updates, offers, and newsletters (only if you opt in)

• Improve our website, products, and customer experience

• Meet legal and regulatory obligations

 

3. Storage & Security

All personal information is stored securely and accessible only to authorised personnel. We use appropriate technical and organisational measures to protect your data from unauthorised access, misuse, loss, or alteration. Payment details are processed through secure third-party providers and are never stored by Velune.

 

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share limited details with trusted service providers (such as couriers, payment processors, and IT providers) strictly for the purpose of fulfilling your order or improving our service. Where required by law, we may also disclose information to regulatory authorities.

 

5. Cookies & Analytics

Our website uses cookies and similar technologies to enhance browsing and analyse traffic. You may adjust your browser settings to refuse cookies, but this may impact site functionality. We may also use third-party analytics tools to better understand user behaviour and improve site performance.

 

6. Your Rights

You have the right to access, correct, or request deletion of your personal data. You may also withdraw your consent to receive marketing emails at any time by using the unsubscribe link or contacting us directly.

 

7. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites and encourage you to review their policies separately.

 

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, regulation, or our business practices. Updates will be posted on this page with a revised effective date.

 

9. Contact

If you have questions or concerns regarding this Privacy Policy or your personal data, please contact us at:
📩 hello@velune.com